Frequently Asked Questions

Services Offered Fleet & Vehicles Booking & Customisation

Services Offered

What types of transport services do you offer in Queenstown?

We provide group transport solutions across Queenstown and the South Island, specialising in private coach and bus hire for weddings, conferences, corporate events, airport transfers, and scenic tours. Whether you're planning a wine tour, a multi-day South Island adventure, or a simple airport pickup, we offer reliable, flexible transport tailored to your needs

Do you offer Queenstown wedding transport?

Yes! Our Queenstown wedding transport services include seamless shuttles for guests between ceremony sites, reception venues, and accommodations. We work closely with wedding planners and venues to ensure smooth, on-time travel across Queenstown and surrounding areas.

Do you provide transport for conferences and business events?

Yes — we provide conference and business event transport in Queenstown, including hotel to venue transfers, delegate shuttles, venue loops, and off-site activity transfers. Our corporate transport services are tailored to keep your event running smoothly and on schedule. We're one of the few providers in the region with a fleet large enough to cater for groups ranging from a handful of delegates to over four hundred passengers.

Why not double up with our conference and dinner venue at Coronet Peak for a discount on your bus hire. Contact us to find out more.

Are your services available for inbound tour groups?

Yes, we’re experienced in providing tour group transport in Queenstown, especially for visitors from Australia and China. We offer comfortable, safe, and professional travel for both scheduled itineraries and flexible tour routes.

Fleet & Vehicles

What fleet options do you have for group transport?

Our fleet ranges from 19-seater minibuses (ROSA) to 57-seater coaches, making us ideal for everything from VIP tours to large group travel. The backbone of our fleet is our 4WD-capable MAN TGM buses — including over a dozen 44-seaters, two 48-seater 4WD coaches built for Queenstown’s alpine roads, and a 49-seater coach for mid-sized groups. Whether you're planning a scenic tour, corporate event, or airport transfer, we have the right vehicle for the job and even off-road conditions.

Do your vehicles have luggage storage?

Yes — our larger buses have underfloor luggage compartments for standard baggage. For smaller vehicles, we can provide a luggage trailer, and we also have support vans available for oversized or additional gear.

Do you operate in all weather conditions?

We can operate in most conditions, including snow and rain. Our local drivers and 4WD-equipped vehicles are prepared for Queenstown’s unpredictable terrain, including snow chain. However, extreme weather may affect schedules, and we always follow the advice of the DOC, NZTA, and Emergency Services.

Is alcohol or food allowed on the bus?

To maintain cleanliness and comfort for all passengers, we do not permit open alcohol or food on board our vehicles (other than water). However, exceptions can be made with prior approval — in some cases, a special licence may be required.

Do your buses have Air-Conditioning?

Yes – all our buses have air-conditioning units.

Booking & Customisation

Can I book airport transfers for a group?

Yes. We provide efficient, comfortable Queenstown airport transfers for all groups sizes. Why not hire our shuttle bus and trailer or a coach.

Can I request a custom group transport package?

Absolutely. We tailor transport packages based on your itinerary, group size, and needs — whether it’s for a single event or a full-day tour.

What happens if my event runs late or plans change?

We can accommodate simple plan changes made up to 48 hours before your event. Changes within 48 hours may incur an administration fee of $50 NZD per change.
For large tour bookings requiring significant adjustments, a higher administration fee of $100 NZD may apply.
We understand that delays can happen. We allow a grace period of approximately 15 minutes for delays before assessing any additional charges. Any delay beyond this may incur fees to fairly compensate our staff and resources. Each situation is managed on a case-by-case basis to ensure flexibility and fairness.

What is your cancellation policy?

For our full cancellation policy, please refer to our full terms and conditions.

Cancellation Policy
  • Cancellations made more than 90 calendar days before the trip receive a full refund — no questions asked.
  • Cancellations within 90 to 15 calendar days of departure incur a 10% cancellation fee of the charter/hire cost.
  • Cancellations within 14 to 8 calendar days of departure incur a 50% cancellation fee.
  • Cancellations within 7 to 3 calendar days of departure incur a 75% cancellation fee.
  • Cancellations within 48 hours of departure incur a 100% cancellation fee.

How do I pay?

We process bookings via online invoices.
  • For direct bookings, we will send you a payment invoice ahead of your trip. A 10% deposit is required to secure bookings made more than two weeks in advance. Full payment is due two weeks prior to travel. Bookings made within two weeks of travel must be paid in full at the time of booking.
  • For NZ High Country Weddings, your invoice will be managed and paid directly by the wedding venue.